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FAQS

How soon should I receive my order?

No one likes waiting, we get it. We package up your skin goodies Mondays, Wednesdays, and Fridays (typically 24-48 hours of receiving your order.)

We automatically send your tracking information via email. If you don't receive it, check your spam and validate you provided your correct email. Once tracking is provided, begin stalking your carrier. We don't have any additional information than the tracking you receive via email.

Expect shipping and delivery delays during holidays

Where do you ship?

Currently, your order will ship from our Charleston, SC studio and we only ship to the US and Puerto Rico.

As we grow, so will our shipping footprint.  If you live elsewhere, please reach out so we can best serve you.

What if my products get damaged during shipping?

How frustrating! I bet you were super excited to open your package only to find them damaged. BOOO.

We do our very best to ensure that doesn't happen. We carefully package everything right up in the Charleston studio. However, sometimes things happen, so if you ever have something arrive broken, please email hello@metimebotanicals.com with pictures of the damaged item(s) within 48 hours of delivery so I can quickly send you out a replacement. 

Local to Charleston, SC?

We offer Charleston SC local pickup at 845 Savannah Hwy, Suite D Wednesday - Saturdays 10am - 4 pm.

Choose pickup at checkout. As soon as we have your order ready, we will send you a pickup notification.

We are always excited to hear from you, feel free to reach out to hello@metimebotanicals.com.

Are your products made in the USA? Are they natural (plant based), organic, and clean? Where are ingredients sourced from?

Every single skincare product at Me Time is formulated, batched, and bottled right here in our Charleston, South Carolina studio by our small but mighty team.

We take great care in sourcing ingredient that are sustainable, fair trade and locally produced where possible with your skin in mind.

We even pack up your goodies directly from the studio as well. It brings us so much joy packaging up your rituals.

Are your products gluten free and nut free?

Yes, all of our ingredients are gluten and nut free. Since we produce all of our products in-house, you don't have to worry about other products containing nuts or gluten being produced in the same location. Wheeew, right!?!

Do you test on animals? Are your products vegan?

We absolutely DO NOT test on animals.

A few of our products are not vegan since we use raw organic honey and beeswax from a local sustainable beekeeper. We feel that sustainability and love for animals and plants are very important to our survival. The local Beekeepers we work with LOVE bees and have a passion for nurturing and caring for them.

What is the shelf life of your products?

We small batch every product. Often you may be receiving a product that was just batched and bottled the same week. As our products are 100% natural, the ingredients will be at their best within 9-12 month. We harness the power of plant science and only use 100% natural ingredients with a self-preserving technology.   That being said we encourage you to open and begin using your goodies soon after receiving them because they are too good to just sit.

Is it possible to have a reaction?

While everyone's skin is unique, reactions are not common with our products. If you have reactive or sensitive skin, please do a patch test first and incorporate new products slowly into your skincare routine. We recommend reaching out to us before you order if you have a specific concern.  The Sample/Travel Set is a great way to experience Me Time's skin rituals . If you do experience a reaction, please email or reach out through DM, right away so we can help you through it.

Do you take returns or offer refunds?

Please see our refund policy here. 

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